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Our Commitment to Privacy
Your privacy is important to the City of Henderson. To clarify how we protect your privacy, this notice explains our online information practices and the choices you can make that determine how your information is collected and used by us. This notice is easily identified and accessed from www.VisitHenderson.com, as well as www.CityofHenderson.com.

To prevent unauthorized access, maintain data accuracy, and to ensure the correct use of information you provide, the City of Henderson has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information it collects.

Public Disclosure
All information collected on our Web site will be treated the same as any written communication and is subject to the confidentiality and public disclosure provisions of applicable Federal, State of Nevada and local laws.

Access to Personal Information
The City offers a number of query-based applications that the citizens, businesses, and visitors alike may use to access public records. Deed recordings and voter registration locations fall under this category of services.

Some information is public by law. The City of Henderson has information about individuals or information that can be identified or associated with a particular individual retained in public records. Access to this personally identifiable information is a public record at state and local levels of government in Nevada and is controlled by Nevada law. See Nevada Revised Statutes Chapter 239 Public Records in General. City staff cannot legally hide or refuse access to this information to interested parties. However, access to this type of information is not new. All parties, upon request, have access to this information.

Information that is generally available under Nevada law and not declared by law to be confidential may be posted for electronic access through the City of Henderson Web site. Nevada law recognizes many concerns people have with regard to public records that include information about them, including the right to correct inaccurate information. Consequently, persons concerned with regard to information about them should contact the custodian of the record, which typically is a state agency, the City, or other governmental entity that collects and maintains the information.

The Information We Collect
With minimal exception, this policy governs all information collected on or submitted to the City of Henderson Web site. In some areas of the City Web site, citizens and visitors can order goods or services, make information requests, or access links to other public information resources. The types of personal information the City collects at various points in the City Web site include:
 

  • Personal and/or business names
  • Addresses
  • Email addresses
  • Telephone numbers
  • Fax numbers
  • Specific information to describe a complaint or request information
  • Credit/Debit card information
  • Parking ticket identification numbers
  • Permit identifications

The primary reason that we collect and maintain citizen information is to serve you and administer your customer relationship with the City. The information collected is subject to the same controls and uses as that collected by governmental offices visited in person, again subject to the access and confidentiality provisions of the laws of the State of Nevada and federal law.

If personal information is requested on the Web site or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it. However, this information is a public record once it is provided, and may be subject to public inspection and copying if not protected by federal or state law.

The Way We Use Information
City staff uses the information you provide about yourself when completing a transaction you initiate over one or more of the Internet services on www.VisitHenderson.com, as well as www.CityofHenderson.com. This information is only used to complete the transaction you requested and to analyze trends. The City does not share this information with outside parties except to the extent necessary to complete your order.

The City does not sell information about current or former citizens to any third parties, and it does not disclose it to third parties, unless necessary to process a transaction you have requested.

Our Commitment to Data Security
In the future, customers will be able to transact financial business with the City through various e-commerce applications City staff has developed. To protect this information, the City of Henderson uses credit card verification services, up-to-date encryption technologies, and the like to maintain a standard, high level of protection for your information. Finally, the City's server environment is set up with current, periodically tested security.

Password Information
User names and passwords or PINs may be required to access an online service offered by the City of Henderson. No representative of the City of Henderson will ever request a user to reveal their user name, password or PIN. Under no circumstances should this information be shared with or disclosed to any other person. However, online systems may offer the built-in capability to securely assist users who have lost or forgotten their PIN or password.

Credit Card Information
The City of Henderson does not save credit card information. The information collected during the purchase of a good or service is used only for the duration of the transaction and will not be permanently retained.

Cookies
What are cookies? Cookies are small pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies may make Web surfing easier for you by saving your preferences while you are at our site.

IP Addresses
An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers -- the big computers that "serve up" Web pages -- automatically identify your computer by its IP address. IP addresses are often used to track a user's session. The City of Henderson does not collect IP addresses.

Email
Email messages sent to any City of Henderson address will be treated the same as any other form of written communication, and are subject to public review. Email or other information requests sent to the City's Web site will be maintained in accordance with the Public Records Retention Schedule established in the Nevada Administrative Code Chapter 239 and in order to:
 

  • Respond to the request.
  • Forward the request to the appropriate agency.
  • Communicate updates to the page that may be of interest to you.
  • Provide City web designers with valuable customer feedback to improve the Web site.

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